Returns & Exchanges Policy

At COHUDAS Collectibles, we are hobbyists too, and we want every customer to enjoy their purchase as much as we enjoy this hobby ourselves. We strive to provide excellent customer service and make returns and exchanges as simple as possible.

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Return Eligibility

All returns and exchanges must be requested within 30 days of the original purchase date.

During the Christmas holiday season, returns and exchanges must be requested within 30 days after December 25th. Defective merchandise purchased during the holiday season must be reported within 14 days after December 25th.

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Online Purchases

Returns will not be accepted without prior authorization.

To request a return or exchange, please contact us at:

📧 cohudas.collectibles@gmail.com

Most emails are answered within a few hours, and all emails are responded to within 24 business hours.

Please include the following information in your email:

• Full Name

• Order Number

• Item(s) you wish to return

• Quantity

• Brief explanation for the return request

Once approved, we will provide return instructions.

Items purchased through COHUDAS Collectibles may also be returned or exchanged in-store, subject to the policies below.

Refunds & Exchanges

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Eligible for Refund or Exchange

• Requests made within 30 days of purchase

• Item must be new, unused, and in unopened packaging

• Return Authorization must be obtained prior to shipment

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Non-Returnable Items

The following items cannot be returned under any circumstances:

• Any used item

• Nitro fuel, lithium batteries, or hazardous materials

• Shipping-restricted items

• Apparel that has been worn

• Kits with broken factory seals

• Nitro engines or vehicles that have had fuel introduced into the engine

• Vehicles that have been operated

• Drones, helicopters, airplanes, or aircraft that have been flown or crashed

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Important Note

Although operated vehicles cannot be returned, we will always do our best to help customers troubleshoot issues and assist with manufacturer warranty claims whenever possible.

Restocking Fees

• No restocking fees will be charged for items returned in brand-new, unopened condition (excluding oversized items).

• Oversized items may incur a restocking fee equal to the original shipping cost.

• Returns received in opened, damaged, or non-new condition may be subject to a restocking fee of up to 25% of the original purchase price.

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Defective Merchandise

Defective Item Policy

• Defective items must be reported within 14 days of purchase

• Defective merchandise is eligible for exchange of the same item only

• Hazardous materials and shipping-restricted items cannot be returned

Manufacturer warranty policies may vary. In some cases, manufacturers or suppliers may require customers to work directly with them regarding defects or warranty claims.

When this occurs, COHUDAS Collectibles will assist customers through the proper process to help resolve issues as quickly as possible.

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Damaged Package Claims

If your package arrives damaged during shipping, please contact us within 72 hours of delivery.

📧 cohudas.collectibles@gmail.com

Please retain all original packaging materials, including:

• Shipping box

• Packing materials

• Product packaging

We may require:

• Photos of damaged packaging and products

• Return shipment of damaged items for inspection and claim verification

Providing photos helps expedite the claims process.

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Lost Package Claims

If you believe your package has been lost in transit, please contact us immediately.

If the shipment is confirmed lost, we will either:

• Replace the order, or

• Issue a full refund

Before a lost package claim can be processed, shipping carriers require the following waiting periods:

Shipping MethodWaiting Period

USPS Priority Mail14 business days

USPS First Class Mail21 business days

UPS / FedExVaries by carrier and region

Please allow 2–8 business days for us to complete communication with the shipping carrier

 

regarding missing packages.

eBay Orders

If your order was placed through eBay, please do not open a PayPal claim before contacting us, as this may delay the investigation and resolution process.

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Customer Service

For questions or assistance, please contact:

📧 cohudas.collectibles@gmail.com

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM Eastern Time

Please note:

Our retail store and online support systems operate separately. For online order, shipping, or return assistance, please contact customer service via email rather than calling the retail location.

We appreciate your business and thank you for supporting COHUDAS Collectibles LLC.